Privacy Policy

1. Introduction

Bakehood ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email, phone number)
• Delivery address and postcode
• Account credentials (username and password)
• Payment information (processed securely by Stripe)
• Business information (for bakers)

Usage Information

We automatically collect certain information when you use our platform, including browser type, IP address, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Provide customer support
• Improve and optimize our platform
• Send marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Bakers when you place an order (name, delivery details, order information)
• Service providers (payment processing, email delivery, hosting)
• Legal authorities when required by law

We do not sell your personal information to third parties.

5. Payment Information

All payment transactions are processed by Stripe, our secure payment provider. We do not store your credit card information. Stripe's privacy policy governs the use of your payment information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

8. Cookies

We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookies through your browser settings.

9. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us through our contact page.